Question 1

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ for custom printed bags starts at 100 units for most styles. For fully bespoke designs or specific materials, the MOQ may be higher (typically 500+ units). Please contact us for specific product requirements.

Question 2

What materials do you use for your eco-friendly bags?

Accepted Answer

We specialize in sustainable materials including GOTS-certified Organic Cotton, Jute (Burlap), Hemp, and Recycled PET (rPET) made from recycled plastic bottles. All our materials are sourced with environmental impact in mind.

Question 3

Do you use eco-friendly printing methods?

Accepted Answer

Yes! We primarily use water-based inks which are free from harmful chemicals and PVC. These inks are durable, vibrant, and much better for the environment compared to traditional plastisol inks.

Question 4

What is the standard lead time for an order?

Accepted Answer

Standard lead time is typically 2-3 weeks from artwork approval for local stock printing. For larger custom offshore orders, lead times are generally 8-12 weeks via sea freight. Rush options may be available upon request.

Question 5

Do you offer nationwide delivery across New Zealand?

Accepted Answer

Absolutely. We ship to all locations in New Zealand, including rural addresses. We use reliable courier partners to ensure your order arrives safely and on time.

Question 6

Can I see a sample before placing a bulk order?

Accepted Answer

Yes, we can provide plain samples for quality checking (often free of charge, just pay shipping). For custom printed samples, a setup fee applies, which is often credited back towards your bulk order.

Question 7

Do you supply to government agencies and schools?

Accepted Answer

Yes, we are an approved supplier for many government departments, schools, and universities across New Zealand. We understand the procurement processes and can provide formal quotes and invoices.

Question 8

Can you help with the design of my bag?

Accepted Answer

Our in-house design team can assist with placing your logo and optimizing your artwork for print. While we don't create brand logos from scratch, we ensure your existing assets look their best on our products.

Question 9

What file formats do you need for printing?

Accepted Answer

We prefer vector formats such as AI, EPS, or PDF. High-resolution PNG or JPG files (300dpi) may be suitable for some digital printing methods, but vector is always best for crisp results.

Question 10

Are your bags washable?

Accepted Answer

Most of our cotton and canvas bags are washable, but we recommend cold hand wash and air drying to prevent shrinkage and maintain print quality. Jute bags should generally be spot cleaned only.

Frequently Asked Questions About Custom Eco Bags

Common Questions About Our Custom Bags

Still Have Questions? Contact Our Team